Welcome to Global eSIM FAQ! Find answers to common questions about purchasing, installing, and using your eSIM.

PURCHASE & DELIVERY

Q: How long until I receive my eSIM?

A: QR codes are sent instantly after payment confirmation via email. Please check your inbox and spam/junk folder, or provide your order number for assistance.

Q: Can I choose a specific activation date?
A: Most plans activate upon first connection or installation. Contact our support team if you need a specific start date.

DEVICE COMPATIBILITY

Q: Which devices support eSIM?
A: Most modern smartphones support eSIM, including iPhone XS and later, Google Pixel 3 and later, Samsung Galaxy S20 and later. Check our compatibility list or your device settings (Settings > Add eSIM) to confirm.

Q: What if my phone is carrier-locked?
A: Carrier-locked phones usually cannot use eSIM from other providers. Please unlock your device first by contacting your current carrier.

INSTALLATION & ACTIVATION

Q: When should I install the eSIM?
A: Install 1-2 days before departure while on Wi-Fi. Activate data roaming upon arrival at your destination.

Q: Do I need to enable data roaming?
A: Yes, eSIMs typically connect via roaming in the destination country. Make sure data roaming is enabled.

Q: I have no internet connection - what should I do?
A: Please check: 1) Data roaming is ON, 2) Set eSIM as primary data line, 3) Restart your device, 4) Manually select network (Settings > Carrier), 5) Configure APN if needed (instructions in your email).

USAGE & SUPPORT

Q: Can I share hotspot with my eSIM?
A: Most devices and plans support hotspot sharing, but it varies by model and plan. Please check your device specifications.

Q: How do I contact customer support?
A: You can reach us via Live Chat on our website, email at support@globalesi.ca, or through our contact page. We aim to respond within 24 hours.

Q: What are your refund policies?
A: Refunds depend on activation status and our policy terms. Unactivated eSIMs with verifiable technical issues may qualify for refunds. Please contact our support team with your order number and device details.